Complaints Policy

In the event of a complaint regarding our service, please write to: The Compliance Officer, 78 Mount Ephraim, Tunbridge Wells, Kent TN4 8BS.

Or email

When we receive your complaint we will log it in our register and try to resolve the matter straight away. If we are unable to do this, we will normally provide a written acknowledgement of your complaint within 3 business days of its receipt.

Once our investigations are complete, we will write to you with our final response. Unless we have been able to resolve the matter straight away, our final response will notify you of your right to refer your complaint to the Financial Ombudsman Service (FOS) if you remain dissatisfied – a copy if the FOS leaflet will also be included.

You may contact the Financial Ombudsman Service at Exchange Tower, London, E14 9SR.

You can also contact them online via their website at: is a brand name of Jarvis Investment Management Ltd (Jarvis), which is authorised and regulated by the Financial Conduct Authority. Jarvis is a member of the London Stock Exchange and PLUS, and is an HM Revenue & Customs Approved ISA Manager. Registered office: 78 Mount Ephraim, Tunbridge Wells, Kent, TN4 8BS. Registered in England number 1844601. VAT registration number 680 0400 74